Terms & Conditions

EVEREST Taxis Ltd is Registered in England & Wales Reg. No: 11153839

Unless otherwise specified, in these terms and conditions:

These Terms shall be incorporated in and form part of all Contracts for the provision of the Services. Bookings can be made through our website, by telephone, Chat, Online, and Email. The media by which you are able to make a Booking constitute an invitation to treat and your Booking constitutes an offer to Contract for Services (to EVEREST Taxis, the relevant Driver or the Fulfilment Partner, as applicable) which EVEREST Taxis, the relevant Driver or the Fulfilment Partner (as applicable) can accept (thereby creating a legally binding Contract incorporating these Terms):

We reserve the right to amend these Terms & condition any time. These Terms shall be governed by and construed in accordance with English law and the parties agree to submit to the exclusive jurisdiction of the Courts of England. A person who is not a party to any Contract shall not have any rights under or in connection with it.

1.1 All phone bookings are taken with great care and detailed attention to ensure accuracy is maintained.
1.2 We will send e-mail confirmations to all of our clients, provided they have included a valid e-mail id with their booking. This will include phone, Call, Chat, online, email bookings.
1.3 Some of the bookings via call may be recorded for training monitoring and verification purposes.
1.4 We will not be held liable for any incorrect information provided by customers or client.
1.5 Any Changes to any Pre booked journey can be made by 8 hours in advance by email or call. Any change to live pre booked journey less than 8 hours’ notice will be subject to availability and confirmation.
1.6 We may, in our absolute discretion, decline to accept any Booking.

2.1 It is the passenger's responsibility to ensure that they order the correct type of vehicle in order to carry the numbers of passengers and luggage. Vehicle types can be found on our apps.

3.1 We shall be entitled to vary the Price List from time to time.
3.2 We shall change the quoted price if it’s quoted wrong by website or by our staff member with 4 hours prior notice to passengers.
3.3 Additional surcharge of 50% on the price listed on the site may be added on the following dates 24, 25, 26, 31 December as well as 1st of January.

4.1 Payments can be made through the app or over the phone

5.1 To protect our drivers and passengers safety we have implemented random installation of security cameras in our cars.
5.2 Any online credit/debit card bookings will be subject to verification and Passengers will be asked to provide ID with the credit/debit card.

6.1 All pickups from the airports and cruise ports are allowed 30 minutes free waiting time from the Pickup Time/docking time. Any further waiting time will be Charged at 25p per minute (minimum £4. Flight delays are exempt from these charges).
6.2 Pickups from home, hotel, offices and other venues are allowed 10 minutes from the actual booked time, thereafter 25p per minute (minimum £1) will be added to the fare quoted.

7.1 Customers must inform us at the time of making a booking if the Customer or any Passenger wishes to carry any domestic animals in any Passenger Vehicle. All domestic animals must be carried in a suitable locked box or cage, if appropriate and/or be suitably restrained. We reserve the right to cancel a Booking on arrival at the Collection Address if we have not been informed of the Customer’s requirement to carry an animal in the Passenger Vehicle, and to charge the Customer the relevant cancellation fee under these Terms. Guide dogs are exempt from this requirement and are permitted to be carried in any Passenger Vehicle
7.2 We allow guided dogs in our passenger vehicle.

8.1 We currently cannot provide transportation to wheel chair users due to not having any wheelchair accessible cars.

9.1 Additional passengers and luggage may be added with the permission of EVEREST Taxis control to the car ordered and extra cost will be applied if vehicle upgraded according to our vehicles but not exceeding the numbers per vehicle type ordered.
10.1 Additional Charges will apply

11.1 If any customer request to follow a route other than our chosen route, additional Charges may be applied by provider.
11.2 Our system chooses a route with minimum mileage and time.
11.3 The driver will take the route to a destination by considering the following Facts: the traffic, time, road closures, and diversions according to live traffic and with best of his knowledge.

12.1 Local Bookings can be cancelled in advance by giving at least 30 minutes notice.
12.2 Any booking made on the basis of paying cash to the driver secured with a credit card or debit card will be charged the full fare in the event of Cancellations notified less than 30 minutes.
12.3 All pre-paid booking cancellation notified less than 30 minutes will not be refunded
12:4 All the cancellations are subject to minimum fee of £6.00

13.1 No show is defined as follows: If passenger booked with Everest Taxis Ltd a private hire car and failed to meet the driver on pick up time, this will include home, Hotel and other private address or any airport, cruise port, stations. This will include wrong date wrong time bookings.
13.2 If a passenger books a pick up from an airport and fails to meet the driver
13.3 In the arrival hall at designated “Meeting point” This means that the driver will wait in the arrival hall up to 1 hour from the pickup time according to flight landing time and if the passenger fails to meet Within this time limit or make contact to inform their status at the airport Will be considered as a no show.
13.4 All bookings prepaid by a credit or debit card will not be refunded in the Event of a “No show”

14.1 Refunds will be issued on the Following Grounds.
14.2 Booking prepaid with a credit card or debit card and cancellation notified 8 hours prior to the actual pick up time.
14.3 If the passenger missed the flight and informs us in advance either by email, text or via phone and obtains a cancellation confirmation.
14.4 No refunds will be issued cancellations notified less than 8 hours or if passenger books the PHV for a wrong date, wrong flight number and other misleading information or if the passenger leaves the pickup point without informing Provider for any reason whatsoever.
14.5 Once passenger used the Service no refund will be consider in any case.

15.1 We shall not be responsible for any property left by Passengers in any Passenger Vehicle. Where property is found in a Passenger Vehicle it will be stored by us for a period of 28 days and thereafter we shall be entitled to return, sell, destroy or otherwise dispose of such property as we, in its absolute discretion, see fit.
15.2 Passenger is responsible to arrange pickup for his lost property, book a courier service or book an alternative service such as private hire to drop the lost property at customer’s house.

16.1 Passengers are not permitted to smoke in any Passenger Vehicle (including using Electronic cigarettes).
16.2 Passengers shall not play any musical instrument or broadcast recorded music in any Passenger Vehicle except with our written permission.
16.3 Passengers shall not consume alcohol in any Passenger Vehicle and we and the Driver reserve the right to decline carriage to any Passenger and/or require a Passenger to alight from a Passenger Vehicle who, in our opinion, is intoxicated.
16.4 We accept no responsibility for the loss or damage to any luggage which is transported in a Licensed Passenger Vehicle. The Customer acknowledges and accepts that any luggage stored in the Licensed Passenger Vehicle may move around during the journey and accordingly the Customer (and any Passengers) should take extra care when opening the luggage compartment of the Licensed Passenger Vehicle.
16.5 The transportation of luggage in a Passenger Vehicle shall be permitted at our absolute discretion. Passengers shall remain responsible at all times for their luggage and/or bicycle and shall load and unload their own luggage and/or bicycle. Subject to clause 3.2.7, we may assist the Customer with the loading and unloading of his/her luggage and/or bicycle from the Passenger Vehicle, at our sole discretion.
16.6 The transportation of luggage in a Licensed Passenger Vehicle shall be permitted in our absolute discretion. Passengers shall remain responsible at all times for their luggage and shall load and unload their own luggage. We may assist the Customer with the loading and unloading of his/her luggage from the Licensed Passenger Vehicle, at our sole discretion. We operate a strict weight and size allowance for luggage to be carried and must be able to fit comfortably in the luggage compartment available.
16.7 Passengers are required to comply with current customs laws and regulations and we shall not be responsible for any delays caused by any failure to comply with the same.
16.8 All Passengers are required to use seatbelts at all times.
16.9 We will not allow unaccompanied Minors of less than 11 years of age to travel alone in a Passenger Vehicle. In exceptional circumstances and subject to the parent/guardian’s consent we may allow Minors over the age of 11 to travel unaccompanied. When making a Booking for any unaccompanied Minor the Customer must inform us that an unaccompanied Minor will be travelling. We do not accept any additional responsibility for any Minor who travels unaccompanied in a Passenger Vehicle.
16.10 We reserve the right to refuse to transport or cease to transport any Passenger who behaves in a disorderly, inappropriate (including excessive physical contact or display), threatening or abusive manner or who, in our absolute discretion, we consider a nuisance or a danger to our employees, agents, subcontractors or to fellow Passengers and may require such a Passenger to alight from a Passenger Vehicle and the Customer may be charged an Everest Taxis Cancellation Fee. We are committed to providing Services in accordance with the Equality Act 2010. We may assist any Passenger who is not capable of boarding and alighting a Passenger Vehicle unaided, at our sole discretion but at the Passenger’s risk.
16.11 We may charge reasonable repair or cleaning charges plus £50 representing loss of earnings for the Driver in the event of spillages in or in the event that any Passenger vomits in or otherwise soils, contaminates or damages a Passenger Vehicle.
16.12 The Customer shall be liable for any damage caused by Passengers to any Passenger Vehicle.
16.13 We shall use reasonable endeavors to provide a Passenger Vehicle which is in good working order and of the type specified by the Customer (and in the event that such a Vehicle is not available, a reasonable alternative vehicle) within any time for so doing given by us or within a reasonable time.
16.14 Provider shall use other sub-contracted licensed companies to provide service on time.
16.15 We reserve the right to subcontract or delegate in any manner any or all of our obligations under any Contract to any third party or agent.
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